FAQS

Group airfare packages will be released in November 2025 as airlines release their flight schedules approximately 10 months prior to the month of the event.  

Please note, this is for airfare between the United States and Ireland. If your travel package includes two different countries, such as an Edinburgh/Dublin package, a one-way flight from Scotland to Dublin is included in the package.

In addition to receiving airfare that aligns with your hotel package, air package buyers will also receive round-trip airport transfers. Airport transfers are not included for guests who do NOT purchase a group air package.  

Our flight packages are designed to align with our land package options. Select the flight package that is the same number of days as your land package.  

We recommend selecting your arrival airport as the one closest to your first or last city within your package. 

Approximate transfer durations from Dublin & Shannon Airport to other cities outside of Dublin are listed below. Shannon Airport is a much more convenient airport for guests going to Cork, Galway or Kerry while guests going to Belfast or Kilkenny should fly into Dublin Airport. Guests not traveling outside of Dublin should fly in and out of Dublin Airport. 

• Dublin to Belfast = 2.5 Hours | Shannon to Belfast = 5 Hours 
• Dublin to Cork = 4 Hours | Shannon to Cork = 2 Hours  
• Dublin to Galway = 3 Hours | Shannon to Galway = 1.5 Hours  
• Dublin to Kerry = 5 Hours | Shannon to Kerry = 2.5 Hours  
• Dublin to Kilkenny = 2.5 Hours | Shannon to Kilkenny = 2.5 Hours 

You will be required to provide our staff with each guest’s full name as listed on your passport. We also will need your birthday, passport number, and passport expiration date.  

If you are travelling to Northern Ireland, Scotland, or London, you will need to secure an Electronic Travel Authorization. You can view additional information regarding ETA’s and apply HERE. 

A majority of our official airfare packages feature seats in the economy cabin. However, a select number of flight packages will have business class options.

Please be aware, these business class seats are limited, so be sure to act fast if you are interested. 

Seating assignments are subject to the airline’s discretion directly. However, if you have specific seating requests, please let us know and we will provide this request to the airline. Please note, we cannot guarantee that the airline will be able to accommodate these requests, and you are not guaranteed to be sitting with your accompanying guests. 

If your seating request is not accommodated, we recommend requesting a seat change with the airline staff at check-in. Additional fees may be charged by the airline. 

You will receive your exact seating assignment upon arrival at the airport.

Group airfare packages include one (1) free checked bag with a maximum weight of 50 pounds per traveler. Guests are responsible for checking with the individual airline regarding specific luggage policies and fees.

On Location is not responsible for miscellaneous fees or any baggage fees incurred during travel.

We are unable to accommodate any seating upgrades after booking. Any upgrade requests must be asked at airport check-in with the airline directly on your departure date.

We are unable to alter any flight dates or destinations. If the flight packages offered do not work for you, please fill out this Specialty Airfare Request Form. 

Upon submission, our specialty air team will contact you to provide personalized assistance.   

Children over the age of 2 at the time of travel must have their own ticket and seat. If you are traveling with a child under two years, they may travel as a lap child and do not require an individual ticket. However, airline taxes and fees will still apply for a lap child. Each airline has their own policy so fees may vary. Fees are estimated to be between $300 – $500 per child. On Location will provide final costs once ticketed.

Frequent flyer airline miles are not allowed to be redeemed for group air reservations. However, you may add your frequent flyer number to your On Location airline package reservation to accrue miles through the designated airline. 

Any other offers and/or discounts cannot be applied to group air reservations. 

Yes, timetables for flights are subject to change based on the airline. If your flight schedule is altered, our team will notify all guests of any changes.

If booking connecting flights to join a group airfare package, On Location suggest allowing a minimum of 4 hours between connections. Guests may have to claim luggage and re-clear security at the connecting airport. If guests end up missing a scheduled Group Airfare flight due to a delay or cancellation with their connecting flight purchased on their own, On Location is not responsible for any re-booking fees associated with rebooking. If guests are going to miss their scheduled group airfare flight, please alert On Location as soon as possible for the best chance of getting guests reaccommodated on the next possible flight.

A non-refundable deposit of 50% of the package price per person is due at the time of booking. The final 50% payment is due in February 2026. All payments are fully non-refundable. On Location will charge all payments to the credit card first used to make the reservation on the due date.

Should payments not be made in accordance with the dates presented above, On Location reserves the right to cancel the reservation and apply appropriate cancellation penalties per the cancellation policy.

If you’d like to depart from an airport not included in our packages, or if you’ve extended your hotel stay and require custom travel dates, please complete our specialty airfare form.

Upon submission, our specialty air team will contact you to provide personalized assistance. 

We strongly suggest purchasing travel insurance for your flights and hotel package as a whole. If you experience any missed hotel nights and/or excursions due to airline travel delays or flight cancellations, your package remains non-refundable.  

Purchasing travel insurance may cover certain travel disruptions. Allianz Travel is our recommended 3rd party travel insurance provider. You can add travel insurance while purchasing online or over the phone with our guest services team. Click here or call 866-456-3102 to protect your travel investment by purchasing travel insurance today.